Privacy Center

• Viasat Browser 
• Viasat Voice Service (and Customer Proprietary Network Information Processing)
• Alternate Broadband Ventures / Viasat Community Internet (Hosts)
• Viasat Wholesale and Connectivity Services
• Intelie by Viasat

We use the personal data that we collect from and about you only for the purposes described in this Privacy Notice or for purposes that we explain to you at the time we collect your information. 

Laws in certain locations where we operate require that we disclose our legal basis for processing your personal data, which includes the following bases depending on which service you use:

• Contract – we require certain personal data to provide and support the Services you purchase or request from us

• Consent – in certain circumstances, we may ask for your consent before we will collect, use, or disclose your personal data, in which case you can voluntarily choose to give or deny your consent without negative consequences to you

• Legitimate Interests – we may use or disclose your personal data for the legitimate business interests of either Viasat or a third party, but only when we’re confident that your privacy rights will remain appropriately protected

• Legal Obligation – there may be instances where we must process and retain your information to comply with laws or to fulfill certain legal obligations

• Vital Interests – there may be circumstances where we will process your information to protect your vital interests or those of another person

If we rely on our (or a third party’s) legitimate interests to collect and use your personal data, these interests will normally be to operate and provide our Services, communicate with you and respond to your questions, improve our Services or use the insights to improve or develop new services, market or promote either our Services or the services of a third-party that are closely partnered with our Services, or to detect or prevent illegal activities.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

The following table provides more details on our purposes for processing your personal data and the related legal bases.

We may disclose your personal data to the following categories of recipients to the extent permitted by applicable law:

• Viasat group companies.  We share information across the Viasat and Inmarsat group companies to help us operate our business and Services or for their own purposes, such as to provide their services directly to you.  These entities are located in various countries around the world.  A list of countries in which Viasat entities are located can be found here and here. If a group company uses your information for its own purposes, those entities are ‘controllers’ (or a similar-meaning term) of your personal data. We sometimes may share information with group companies in an aggregated and anonymized format and in those cases, you will not be identified through the information that is disclosed.  Generally, all categories of the personal data that we process will be accessible to Viasat, Inc. 

• Third-party service providers.  We use third-party vendors to perform services on our behalf.  These vendors provide business, professional, payment processing, marketing and advertising, analytics and measurement, and technical and hosting support to us, help us operate our business, Services, and Websites, and administer activities in support of our business and the Services on our behalf.  These vendors range from consulting services provided by groups and individuals, large technology platform and cloud hosting providers like Amazon Web Services, Salesforce, SAP, and others, and other third-party technology application providers.  These vendors are not permitted by us to use or share your personal data for either their own or another third party’s commercial purposes. These third parties are located in various countries around the world.

• Credit agencies or bureaus.  We engage with credit agencies or bureaus to carry out credit checks so that we can make credit and solvency decisions when you request the Services. These credit agencies/bureaus are in various countries around the world.

• Authorized retailers and distributors and delivery partners. We engage with select retailers that can help you select the best Service plan for you and support installation. You can search for our authorized retailers here and here.

• Third-party ad platforms or networks.  We may also share personal data with advertising platforms or networks or permit these partners to collect information from you directly on the Websites to facilitate online advertising for Viasat services, such as search engines and social network advertising providers to serve ads for our Services to you or to groups of other users similar to you based on commercial interests and demographics, on third-party platforms or other websites you visit. For more information, including how to opt out of targeted online advertising, please visit the “Cookies and Similar Tracking Technologies” section of this Privacy Notice.

• Entities involved in corporate transaction.  We may sell or purchase assets during the normal course of our business.  In connection with these transactions, we may disclose your personal data or transfer this information to another entity as part of a potential or actual acquisition or merger of Viasat or any portion of our assets. If we bring or are defending a reorganization, bankruptcy, or similar event, your personal data may be considered our asset and sold or transferred to third parties. These third parties are located in various countries around the world. 

• Law enforcement, governmental, judicial and related entities.  We may share your information to protect the security of our Services, network, and IT systems and applications, and business and in connection with an investigation of fraud, intellectual property infringements, interference with our rights, property or users, or other activity that is illegal or may expose you or us to legal liability, including as required or requested by outside auditors or advisors, law enforcement or other government officials.  We also may share your information with third parties when we have reason to believe that a disclosure is necessary to address potential or actual injury or interference with our rights, property, operations, users, or others who may be harmed or may suffer loss or damage. We may share your information when we believe that it is necessary to protect our rights, investigate, or enforce our policies, terms or other legal document or contract, or to comply with a judicial proceeding, court order, or legal process served on Viasat. We may share your data with public authorities such as tax authorities, to comply with our legal obligations.

• Other persons with your consent to the disclosure.

• Third parties who receive aggregate or anonymous information. We may share aggregate or anonymous information with third parties, including our business partners, for their business, marketing, or analytics uses. When we do, we take steps to ensure that this information cannot be used to identify you.

We take our responsibility to protect your information seriously and use appropriate technical, physical, and organizational measures to safeguard the information that we process through our Websites and Services.  The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data. No security system is 100% secure, however, and we cannot guarantee our security measures will not be compromised. 

Your personal data may be transferred to, and processed in, countries other than the country in which you reside.  These countries may have data protection laws that are different than the laws of your country (and, in some cases, may not be as protective).

The servers that operate or process personal data related to our Services are primarily located in the United States and the UK, though personal data also may be transferred to India, Israel, Ireland, and the group countries in which our business is established or our Services are available, and potentially other countries.  Our group companies and third-party service providers and partners operate around the world.  This means that when we collect your personal data, we or our service providers may process it in any of these countries. Please see under the heading "When We Share Your Personal Data" above for further information on third parties we may share your personal data with and in which countries they are located.

We take appropriate safeguards to help ensure that your personal data remains protected in accordance with this Privacy Notice. These include, for example, implementing the UK and European Commission’s Standard Contractual Clauses for transfers of personal data between our group companies, which require all group companies to protect personal data they process from the European Economic Area, Switzerland and the UK in accordance with data protection laws in those areas.  Where appropriate, we also put in place additional safeguards to protect your personal data when it is transferred to countries considered to be less protective.

Information on the Standard Contractual Clauses we have in place between our Viasat group companies can be provided on request.  We have implemented similar appropriate safeguards with our third-party service providers and partners.

If you are in one of the locations listed below, please click on the relevant link for country specific information about our collection and use of your personal data.

• United States (including state-specific information, e.g., CA, ME, NV)

• UK, Switzerland and European Union Economic Area

• Brazil

• Mexico

We retain the personal data we collect from you where we have an ongoing legitimate purpose to do so described in the “How We Use Your Personal Data and Our Legal Bases” section above. For example, where we process your information based on a contract with you, we generally will retain the information for the length of the contract to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). 

When we no longer have an ongoing legitimate business need to process your personal data, we will either delete or anonymize it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible. 

Depending on your location, the privacy laws that apply to Viasat and our Services give you certain rights over the personal data we process about you.  These rights are in addition to your right to know or be informed about how we process your data, which we honor through our descriptions in this Privacy Notice.  Your data protection rights may include:

• You can access, correct, update or request deletion of your personal data.  You also can object to processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data.  You can exercise these rights at any time by submitting a request through our online Privacy Rights Request Form.  You also have the right to avoid discrimination by us in response to exercising your rights.

• You have the right to opt-out of marketing communications we send you at any time.  You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails you receive from us.  To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact us using the contact details provided under the “How to Contact Us” heading below.

• If we have collected and process your personal data with your consent, then you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of our processing activity prior to your withdrawal, nor will it affect our processing of your personal data conducted in reliance on lawful processing grounds other than consent.

• You have the right to complain to a data protection authority about our collection and use of your personal data.  For more information, please contact your local data protection authority.

The Viasat Websites and Services are not directed to children under 13 years old (or older, if applicable law provides for different protections), and we do not intentionally collect personal data from children. If you become aware that we have inadvertently collected personal data from a child, please notify us as soon as possible by contacting us using the contact details provided under the “How to Contact Us” heading below.